Unified Livechat
Unified Live Chat: An Overview of Integrated Communication
An overview of Luklak’s three-level communication architecture (Personal, Space, and Object), designed to keep conversations in context with your work.
The Problem: Disconnected Work & Conversation
In most companies, work happens in one place (like a project management tool), and conversations about that work happen in another (like Slack or Teams). This constant context-switching wastes time, buries important decisions in noisy channels, and creates a permanent disconnect between your operational data and the discussions about it.The Luklak Solution: A Unified Approach
Luklak is built on the principle that conversation is a part of the work, not a separate activity. Our Unified Live Chat is not an add-on module; it’s a fundamental layer of the platform, woven into every level of your operations. This approach bridges the gap between your structured data (the fields on your🧊 Objects) and your unstructured data (your team’s conversations), creating a single source of truth with perfect context.
The Three-Level Architecture of Communication
To achieve this, communication in Luklak is organized into three distinct, cascading levels.Level 1: Personal Chat
The foundation for direct communication. This is for 1-on-1 messages and private group chats, similar to traditional messaging apps but fully integrated within your workspace.
Level 2: Space Chat
A dedicated chat channel for each
⏹️ Space. This acts as the central communication hub for a specific team, project, or department, replacing the need for a separate Slack or Teams channel.Level 3: Object Chat
The most powerful level. Every single
🧊 Object in the system has its own dedicated, permanent chat feed. This ensures all conversations about a specific task or deal are kept perfectly in context with the work itself.⏹️ Space icon (Space), and a 🧊 Object icon (Object), each with a chat bubble, arranged in a hierarchy.]